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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Alex Peace

Alex Peace

November 18, 2025

5  out of  5
rating by Alex Peace
"I recently had the opportunity to review my insurance policy with Lucas, and I’m really impressed with the coverage and service. The policy offers comprehensive protection that fits my needs perfectly, including solid coverage for both personal and property risks. The customer support team is responsive and knowledgeable, making it easy to get answers whenever I have questions. Plus, the premiums are competitive, providing great value for the peace of mind it brings. I highly recommend giving your insurance a thorough review to ensure you’re getting the best protection possible and Lucas Thomas is the man for the job!"
We responded:
"Thank you, Alex, for taking the time to share your experience with us. It's great to hear that Lucas and our team have been able to meet your insurance needs effectively. We appreciate your recommendation and look forward to continuing to support you."
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Blake Mizelle

November 18, 2025

5  out of  5
rating by Blake Mizelle
"Great customer service from Lucas. Walked me through all the options to where I could understand."
We responded:
"Thank you! It’s always our goal to provide excellent coverage and customer service, and we’re so glad you had a great experience!"
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Sunil Kumar

November 17, 2025

5  out of  5
rating by Sunil Kumar
"It was great experience to work with insurance associate there for my home policy. Pretty helpful and smooth process they navigated me through. Person named Kayla knowledgeable enough to answer any question I had. Highly Recommended for sure!"
We responded:
"Thank you, Sunil, for your kind words and recommendation. We're glad to hear that Kayla was able to assist you effectively with your home policy. If you have any more questions or need further assistance, feel free to reach out."
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James Dameron

November 11, 2025

5  out of  5
rating by James Dameron
"Great staff, great service!"
We responded:
"We couldn't ask for better feedback! Thank you for choosing us, and we're delighted we were able to provide the smooth, seamless experience you deserve. "
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Reid Yancey

November 11, 2025

5  out of  5
rating by Reid Yancey
"Very good organization. Helped me with everything I needed and made me feel like I was a human instead of just a paycheck."
We responded:
"Thank you for sharing your great experience! We are committed to maintaining this level of excellence and are thrilled to know we've earned your five-star approval."
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Ashley Robinson

October 26, 2025

5  out of  5
rating by Ashley Robinson
"I had a wonderful experience working with my State Farm agent, Timothy! He was friendly, professional, and truly took the time to explain everything in a way that made me feel comfortable and confident. It’s so nice to work with someone who genuinely cares about his clients. Highly recommend!"
We responded:
"Thank you, Ashley, for your kind words and recommendation. It's great to hear that we made you feel comfortable and confident throughout the process. We appreciate your feedback and look forward to continuing to serve you. Take care!"
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Ronnie Renna

October 17, 2025

1  out of  5
rating by Ronnie Renna
"I was given alot of miss information,(cheaper quote then what i was actually charged).I called about it and talked to a manager and heard alot of excuses. I called to let them know that the staff needs to be retrained so future customers dont get the same treatment. Good luck with this firm everyone."
We responded:
"Ronnie, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Our quotes are provided as an estimate based on the information available at the time, and final pricing can vary depending on underwriting approval. We would never proceed with a service without confirming the price with our clients first, and we did our best to explain this during our conversations with you. We stand behind the professionalism and expertise of our staff, who are thoroughly trained and committed to providing honest, accurate information and quality service. We take great pride in the education and ongoing development of our employees to ensure every customer receives the best possible experience. Your comments have been shared with management so we can continue to improve. We appreciate your feedback and the opportunity to address your concerns."
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Luke Brown

September 30, 2025

5  out of  5
rating by Luke Brown
"Outstanding service!!"
We responded:
"Hearing about your positive experience makes our day! We appreciate your trust and are always here to help!"
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Jackson Eakes

September 22, 2025

5  out of  5
rating by Jackson Eakes
"Great customer service"
We responded:
"Thank you, Jackson, for your kind words about our customer service. We're glad to know you had a positive experience with us. If there's anything else we can assist you with, feel free to reach out."
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Sidney Marslender

September 16, 2025

5  out of  5
rating by Sidney Marslender
"Faith and Makenzie always give the best customer service!"
We responded:
"Thank you, Sidney, for your kind words about Faith and Makenzie. We're glad to hear they provided you with great customer service. We appreciate your feedback and look forward to assisting you again."
Profile photo of Ben Parrott

Ben Parrott

September 12, 2025

5  out of  5
rating by Ben Parrott
"Excellent customer service! Got a nice package of home and auto insurance. Easy to deal with all the way.j"
We responded:
"Thank you, Ben, for your kind words! It's great to hear that you found our service easy to deal with and that you're happy with your home and auto insurance package. If you need anything else, feel free to reach out."
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Jennifer Myre

September 10, 2025

5  out of  5
rating by Jennifer Myre
"Timothy and Faith are ALWAYS helpful and polite. I had a windshield get cracked and they were very prompt and caring. I highly recommend!!!"
We responded:
"Thank you, Jennifer, for your kind words! We're glad to hear that we were able to assist you promptly with your windshield issue. Your recommendation means a lot to us."
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Danielle Drummond

September 2, 2025

5  out of  5
rating by Danielle Drummond
"Recently switched to State Farm less than a year ago and although I haven’t had an interaction with Mr sawyer as he’s not been available, his team has been amazing. Kayla specifically has been incredibly helpful and when Kayla was out ms Donna was also absolutely amazing. Couldn’t be happier with the service and would recommend to anyone!"
We responded:
"We can’t thank you enough for this awesome review, Danielle! Knowing we made your experience a great one means the world to us. "
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Penny Stith

August 29, 2025

5  out of  5
rating by Penny Stith
"McKenzie is awesome to work with! She is very conscientious about her clients' needs and helps them get what they need. I would highly recommend her if you want a great customer service experience!"
We responded:
"Thank you for taking the time to leave this five-star review, Penny! It means a lot to us to know that we could provide the support and coverage you needed."
Profile photo of Sarah

Sarah

August 29, 2025

5  out of  5
rating by Sarah
"Faith is my go to. Always helpful when I need to make a change to my policy or when I have any questions."
We responded:
"At our agency, we believe great insurance starts with great relationships. Thanks for letting us be part of your journey, Sarah—we’re always here for you! "
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IBX Soft Step

August 29, 2025

5  out of  5
rating by IBX Soft Step
"Chelsea Sawyer is awesome and always goes above and beyond to make sure she keeps Timmy straight."
We responded:
"Thank you, Chad, for your kind words about Chelsea. We're glad to hear she consistently goes above and beyond for you. Your feedback means a lot to us. "
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Kim Stump

August 29, 2025

5  out of  5
rating by Kim Stump
"McKenzie Cook does an amazing job and I would recommend her to everyone who needs help getting insurance coverage"
We responded:
"Thank you, Kim, for your kind words about McKenzie Cook. We're glad to hear she was able to assist you effectively with your insurance needs. Your recommendation means a lot to us."
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Ruth Scheier

August 29, 2025

5  out of  5
rating by Ruth Scheier
"Makenzie is very patient and knowledgeable. She is patient and extremely understanding. She is a great listener and pleasant young lady."
We responded:
"We’re so grateful for your five-star review! Our team works hard to provide expert guidance and a smooth experience, and we’re thrilled to know we met your expectations. Thank you for choosing us! "
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Devin D.

August 29, 2025

5  out of  5
rating by Devin D.
"Makenzie was an amazing help with all my questions. She didn’t try to over sell and pointed me in the right direction for what I needed and didn’t need! Recommend to everyone"
We responded:
"Thank you, Devin, for your feedback! We're glad Makenzie could assist you effectively and provide the guidance you needed. Your recommendation means a lot to us."
Profile photo of Kenzie Cutler

Kenzie Cutler

August 29, 2025

5  out of  5
rating by Kenzie Cutler
"Exceptional work staff, exceptional Agent 10/10"
We responded:
"Thank you, Kenzie, for your kind words and perfect rating! We're glad to hear that you had a great experience with our team. If there's anything else we can assist you with, feel free to reach out."
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Jaleel Spencer

August 29, 2025

5  out of  5
rating by Jaleel Spencer
"Best insurance company in town, exquisite workers and service."
We responded:
"We love hearing feedback like this! It’s always our goal to provide top-notch service and coverage that meets your needs. Thank you for your support! "
Profile photo of Faith Castleberry

Faith Castleberry

August 29, 2025

5  out of  5
rating by Faith Castleberry
"This office is great the customer service is amazing. They service me and my husband's auto, boat, and life insurance accounts and save us money every year. Very knowledgeable staff"
We responded:
"We appreciate you, Faith! Your feedback keeps us motivated to continue providing great service. Thanks for being part of our insurance family! "
Profile photo of Elizabeth Parrott

Elizabeth Parrott

August 29, 2025

5  out of  5
rating by Elizabeth Parrott
"Would highly recommend"
We responded:
"Thank you, Elizabeth, for your recommendation and the perfect rating. We're glad to know you had a positive experience with our agency. If you ever need assistance, feel free to reach out."
Profile photo of Miranda Garrison

Miranda Garrison

August 29, 2025

5  out of  5
rating by Miranda Garrison
"Timmy and his team are fabulous! Every member of this team is friendly, and ready to go above and beyond to help you and make sure your questions are answered. Couldn’t recommend enough!"
We responded:
"We’re grateful for your kind words, Miranda! Our team works hard to provide the best service possible, and it’s so rewarding to hear that we made a difference for you. "
Profile photo of Ciara Hudnell

Ciara Hudnell

August 29, 2025

5  out of  5
rating by Ciara Hudnell
"Faith was amazing to work with! She was professional, kind, and went above and beyond to make sure I understood everything about my insurance. Highly recommend her to anyone looking for someone trustworthy and helpful!"
We responded:
"Thank you, Ciara, for your kind words about Faith. It's great to hear that she was able to assist you effectively and provide clarity on your insurance needs. We appreciate your recommendation and look forward to continuing to serve you."